Refund and Returns Policy

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Refund and Returns Policy

1. Overview

At Solution World 24×7, we strive to provide exceptional design and development services, including web development, app development, graphic design, SEO, branding, and social media marketing. Your satisfaction is of utmost importance to us. This Refund and Return Policy outlines the conditions under which you may request a refund or return our services.

2. General Eligibility for Refunds and Returns

2.1 Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our services. If you are not satisfied with our services within 30 days of your purchase, you may be eligible for a refund or service adjustment.

2.2 Proof of Purchase

To be eligible for a refund, you must provide proof of purchase, including the service contract, invoices, and any other relevant documentation.

3. Specific Conditions for Refunds by Service Type

3.1 Web Development and App Development

  • Initial Consultation Phase: Full refunds are available if you request a refund before the design phase begins.
  • Design Phase: Partial refunds are available if the project is in the design phase. The refund amount will be proportional to the work completed.
  • Development Phase: Partial refunds may be available depending on the completion stage. No refunds will be issued once the project is more than 50% complete.

3.2 Graphic Design and Branding

  • Initial Concept Phase: Full refunds are available if you request a refund before receiving the initial design concepts.
  • Concept Revisions Phase: Partial refunds are available if the project is in the revision phase. The refund amount will be proportional to the work completed.
  • Final Design Approval: No refunds will be issued once you have approved the final design.

3.3 SEO and Social Media Marketing

  • Pre-Service Period: Full refunds are available if you request a refund before the service period begins.
  • Ongoing Service Period: Partial refunds may be available if you request a refund during the service period. The refund amount will be proportional to the services rendered up to the point of the refund request.
  • Monthly Subscription Services: No refunds will be issued for monthly subscription services once the service period has commenced.

4. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Custom development or design work that has been completed and approved by the client.
  • Services rendered beyond the initial consultation or design phase.
  • SEO or social media marketing services once the service period has started.

5. Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact Us:
  • Email us at contact@solutionworld247.com with your order details, including the service purchased, date of purchase, and reason for the refund request.
  • Provide any supporting documentation or evidence to substantiate your claim.
  1. Review Process:
  • Our team will review your request and may ask for additional information to understand the issue fully.
  • We will assess the work completed and determine the refund amount, if applicable.
  1. Approval and Processing:
  • If your request is approved, we will process the refund within 10 business days.
  • Refunds will be issued to the original payment method used during the purchase.

6. Service Adjustments and Revisions

If you are not satisfied with the service provided, we encourage you to contact us to discuss possible adjustments or revisions. Our goal is to ensure your satisfaction, and we are committed to working with you to achieve the desired results. Adjustments and revisions may be subject to additional charges depending on the scope of work required.

7. Changes to This Policy

Solution World 24×7 reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at:

9. Dispute Resolution

In the event of a dispute regarding a refund or return, we will work diligently to resolve the issue through mutual agreement. If a resolution cannot be reached, the dispute may be escalated to arbitration or small claims court as per the terms outlined in our service contract.

10. Governing Law

This Refund and Return Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Solution World 24×7 operates. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.