Last Updated: 30 March 2026
This Privacy Policy describes how Solution World 24×7 (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects your information when you access our website https://solutionworld247.com or use our services, including web development, digital marketing, lead generation systems, and communication tools.
1. Information We Collect
We collect information through direct interactions, automated technologies, and communication channels. The scope of data depends on how you engage with our services.
1.1 Information You Provide Directly
We collect personal information when you:
- Fill out contact or inquiry forms
- Request proposals, quotations, or services
- Subscribe to newsletters or marketing communications
- Communicate via email, phone, WhatsApp, or other platforms
- Full name
- Email address
- Phone number
- Business name and industry
- Project requirements and service interests
- Any additional information voluntarily shared
Critical Clarification:
We do not require sensitive personal data (such as financial details, passwords, government IDs). If users voluntarily provide such data, it is not actively processed or stored intentionally.
1.2 Automatically Collected Information
When you access our website or services, we automatically collect technical and behavioral data.
This Includes:
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs
- Pages visited and time spent
- Clickstream data and navigation patterns
Purpose:
- Website performance optimization
- Security monitoring
- Fraud detection
- Analytics and usage insights
This data does not directly identify you personally, but may be combined with other data for service improvement.
1.3 Communication & Messaging Data (High Compliance Section)
When you interact with us through communication platforms, including WhatsApp, email, or chat interfaces, we collect and process communication-related data.
Data Collected:
- Phone number
- Message content
- Conversation history
- Message timestamps
- Delivery and interaction metadata
Important Boundaries:
- Data is collected only when you initiate or consent to communication
- We do not access personal messages outside business interaction context
- We do not use messaging content for profiling, resale, or unauthorized analytics
2. How We Use Your Information
We process collected data strictly for legitimate business purposes, service delivery, and compliance requirements.
2.1 Core Business Operations
We use your information to:
- Respond to inquiries and provide support
- Deliver requested services (web development, marketing, SaaS tools)
- Manage client relationships and communication
- Process proposals, contracts, and service execution
2.2 Service Improvement & Analytics
We analyze usage data to:
- Improve website functionality and UX
- Identify technical issues
- Optimize conversion funnels
- Enhance product/service offerings
2.3 Communication & Notifications
We may use your contact details to:
- Send service-related updates
- Provide project-related communication
- Respond to support queries
Restriction:
We do not send promotional or marketing messages without consent.
2.4 Security & Legal Compliance
Your data may be used to:
- Detect and prevent fraud or abuse
- Enforce legal agreements
- Comply with regulatory obligations
- Respond to lawful requests from authorities
3. Messaging & WhatsApp Compliance (Meta Critical Section)
This section is mandatory for Meta Tech Provider approval and WhatsApp Business compliance.
3.1 User Consent (Opt-In Requirement)
We only initiate communication when users have provided explicit consent (opt-in) through one of the following:
- Website forms
- Lead generation forms
- Direct inquiries (email, WhatsApp, call)
- Business interactions or service requests
Compliance Rule:
- No cold messaging
- No purchased or scraped contact lists
- No unsolicited outreach
3.2 Nature of Communication
Messages sent may include:
- Service-related responses
- Inquiry follow-ups
- Project updates
- Requested information
We do not send:
- Spam messages
- Irrelevant promotions
- Unauthorized bulk messaging
3.3 Opt-Out Mechanism
Users can withdraw consent at any time by:
- Replying “STOP” on WhatsApp
- Requesting removal via email
- Contacting us directly
Once opted out:
- Communication will cease within a reasonable timeframe
- User data will be restricted or deleted where applicable
3.4 Data Usage Restrictions
We strictly enforce:
- No selling of communication data
- No sharing for third-party advertising
- No unauthorized automation or misuse
Messaging data is used only for intended communication purposes.
3.5 Platform Compliance
Our communication practices comply with policies of:
- Meta Platforms
- WhatsApp Business API guidelines
Failure to comply may result in service restrictions; therefore, we enforce strict internal controls.
3.6 Data Handling Scope
- Messages are processed securely
- Access is limited to authorized personnel
- Logs may be retained temporarily for support and compliance
4. Data Sharing and Disclosure
We maintain a strict no-sale policy for personal data. However, limited sharing may occur under controlled and lawful conditions.
4.1 No Sale of Personal Data
We explicitly confirm:
- We do not sell, rent, or trade personal information
- We do not monetize user data through third-party advertising networks
- We do not share data for unrelated commercial gain
4.2 Service Providers and Infrastructure Partners
We may share data with trusted third-party processors strictly for operational purposes.
Categories of Providers:
- Cloud hosting and server providers
- Communication platforms (e.g., WhatsApp infrastructure)
- Analytics tools (if implemented)
- Email delivery systems
Example:
- Meta Platforms (for messaging infrastructure)
Conditions of Sharing:
- Data is shared only as necessary
- Third parties are contractually obligated to protect data
- Data cannot be used for their independent purposes
4.3 Legal and Regulatory Disclosure
We may disclose personal data when required to:
- Comply with applicable laws and regulations
- Respond to court orders or legal processes
- Protect rights, safety, and property of the company or users
- Prevent fraud, abuse, or illegal activities
4.4 Business Transfers
In case of:
- Merger
- Acquisition
- Business restructuring
User data may be transferred as part of business assets, under confidentiality obligations.
5. Data Retention Policy
We retain data only for as long as necessary, based on purpose, legal requirements, and operational needs.
5.1 Retention Duration by Category
Inquiry / Lead Data
- Retained for: up to 12 months
- Purpose: follow-ups, service communication
Client Data
- Retained for:
- Duration of active service
- Plus legal/accounting retention requirements
Communication Data (WhatsApp / Email)
- Retained for: limited duration (typically 30–180 days)
- Purpose: support, dispute resolution, compliance
Analytics / Technical Data
- Retained for: short-term aggregation and analysis
- Typically anonymized or deleted
5.2 Data Deletion Policy
We initiate deletion when:
- Data is no longer required
- User requests deletion
- Legal retention period expires
Methods:
- Permanent deletion
- Anonymization (where deletion is not feasible)
5.3 Backup and Residual Data
Some data may temporarily exist in:
- Backup systems
- Archived logs
Such data is:
- Isolated
- Not actively processed
- Deleted in scheduled cycles
6. Data Security Measures
We implement industry-standard security controls, but acknowledge no system is completely risk-free.
6.1 Technical Safeguards
We use:
- HTTPS encryption (SSL/TLS)
- Secure server environments
- Firewalls and monitoring systems
- Access authentication mechanisms
6.2 Access Control
- Data access is restricted to authorized personnel only
- Role-based access is enforced
- Internal access is logged and monitored
6.3 Data Protection Practices
We ensure:
- Minimal data collection (data minimization principle)
- Controlled data exposure
- Secure data handling procedures
6.4 Risk Disclosure
Despite safeguards:
- Internet transmission is not fully secure
- Unauthorized access cannot be completely ruled out
Users share information at their own risk.
6.5 Incident Response
In case of a data breach:
- Immediate internal investigation is initiated
- Affected systems are secured
- Required notifications are made as per applicable laws
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze performance, and enhance user experience.
7.1 What Are Cookies
Cookies are small data files stored on your device when you visit a website. They help in recognizing returning users and optimizing interactions.
7.2 Types of Cookies We Use
Essential Cookies
- Required for website functionality
- Enable navigation and basic features
Analytics Cookies
- Track user behavior and engagement
- Help improve website performance
Functional Cookies
- Store user preferences
- Enhance usability
7.3 Cookie Control
Users can:
- Disable cookies through browser settings
- Delete stored cookies at any time
Limitation:
Disabling cookies may affect certain functionalities of the website.
7.4 Third-Party Tracking
If third-party tools (analytics, integrations) are used, they may set cookies under their own policies.
We ensure:
- Only necessary tools are used
- No unauthorized tracking or profiling
8. User Rights and Data Control
Users have rights over their personal data, subject to applicable laws.
8.1 Your Rights
You may have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for processing
- Restrict or object to certain processing
8.2 Exercising Your Rights
To request any action:
- Email: contact@solutionworld247.com
Verification Requirement:
We may require identity verification before processing requests.
8.3 Response Timeline
- Requests are processed within reasonable timeframes (typically within 30 days)
- Complex requests may take longer if legally permitted
8.4 Limitations
We may deny or limit requests if:
- Required for legal compliance
- Necessary for ongoing service delivery
- Required to prevent fraud or misuse
9. Legal Compliance and Jurisdiction
We comply with applicable data protection laws based on operational scope.
9.1 India Compliance
We align with:
- Information Technology Act, 2000
- Applicable data protection and privacy regulations
9.2 International Compliance (Where Applicable)
For users outside India, we consider:
- GDPR principles (EU/UK)
- General data protection best practices
9.3 Data Transfers
If data is processed outside your jurisdiction:
- Appropriate safeguards are implemented
- Transfers are limited to trusted providers
9.4 Do Not Track (DNT)
Currently:
- No universal standard exists
- Our systems may not respond to DNT signals
10. Contact Information
For any privacy-related concerns, requests, or complaints:
Solution World 24×7
Phone: +91 9305419894
Email: contact@solutionworld247.com
Website: https://solutionworld247.com